Frequently Asked Questions
Everything you need to know about your KEEN footwear, orders, and outdoor adventures.
How do I find the right fit for my KEEN shoes?
Most KEEN footwear is designed with a wider toe box to allow your toes to spread naturally. We recommend checking the 'Fit Tip' on each product page, as some styles run true to size while others may require ordering a half-size up.
Are KEEN sandals and boots waterproof?
Many of our products feature the KEEN.DRY waterproof, breathable membrane or waterproof leather. Look for the 'Waterproof' icon in the product descriptions for styles specifically designed to keep your feet dry in wet conditions.
What is your return policy?
We offer a 30-day return policy for items in new, unworn condition. Returns are easy to process through our online portal, and we provide a prepaid shipping label for your convenience.
How should I clean and maintain my KEEN footwear?
For leather, use a common leather cleaner. For water sandals and fabric styles, most are machine washable on a gentle cycle with mild detergent; however, we always recommend air drying away from direct heat.
Do you offer a warranty on your products?
Yes, we stand behind our quality. KEEN offers a one-year warranty against manufacturing and material defects from the original date of purchase through an authorized KEEN reseller.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay or Klarna to make your purchase easier.